Client Success Coordinator

Join the Team at Blaze Fitness

At Blaze Fitness, we believe fitness changes lives. We help people build confidence, strength, and healthy habits in a supportive community that challenges them to become their best.

As our Client Success Coordinator, you'll help create that experience. From the first conversation with a prospective member to ongoing engagement after they join, you'll play an important role in making every interaction feel welcoming, personal, and professional.

If you enjoy connecting with people, thrive in a fast-paced environment, and take ownership of your work, we'd love to meet you.

How You'll Make an Impact

• Member Experience

You'll help create an experience that makes people excited to join—and keeps them coming back.

Responsibilities include:

• Respond promptly to new leads through phone, text, email, and social media.
• Schedule consultations and proactively confirm appointments.
• Welcome members and guests with a friendly, professional attitude.
• Build relationships by learning members' names, celebrating milestones, and encouraging consistency.
• Follow up with prospective and existing members to keep them engaged and supported.
• Partner with coaches to ensure members receive an exceptional experience from their first visit onward.

• Operations Support

You'll keep the behind-the-scenes details organized so our coaches can focus on coaching.

Responsibilities include:

• Manage appointment schedules and maintain accurate member records.
• Process membership updates and confidently assist with payment-related conversations.
• Support new member onboarding and facility tours.
• Maintain a clean, organized, and welcoming front desk.
• Communicate important member updates with coaches and leadership.

• Community Engagement

You'll help build the culture that makes Blaze Fitness more than just a gym.

Responsibilities include:

• Coordinate monthly member events and engagement initiatives.
• Support gym challenges, referral campaigns, and community activities.
• Celebrate member achievements and encourage participation in gym events.
• Identify opportunities to improve the overall member experience.

What Success Looks Like

Success in this role means creating an experience that keeps both prospective and current members engaged.

Within your first 90 days, you'll be:

• Following up consistently so all qualified leads are nurtured.
• Helping improve session attendance and lead conversion.
• Creating a welcoming environment where members feel recognized and supported.
• Keeping administrative processes accurate, organized, and running smoothly.

Who Thrives Here

This role is a great fit for someone who is:

• Personable and naturally enjoys building relationships.
• Passionate about health, fitness, and helping others succeed.
• Proactive and takes initiative without constant direction.
• Organized and able to manage multiple priorities.
• Professional, dependable, and accountable.
• Comfortable having conversations about memberships and payments.
• Coachable, adaptable, and eager to improve.

What We're Looking For

Required Qualifications

• Experience in customer service, hospitality, sales, member services, or front desk operations.
• Comfortable making outbound calls and following up with prospective clients.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Comfortable with CRM and scheduling software.
• Reliable transportation and availability for scheduled in-person shifts.
• Regular participation in fitness or previous experience working in a gym or fitness environment.

Preferred Qualifications

• Experience in a membership-based business, fitness studio, or wellness facility.
• Experience with appointment scheduling, client success, or member retention.

Compensation Range: $12-15 per hour
Performance Bonus: $10 per booked appointment that completes a session.
Hours: 18 per week
Employment Type: 1099 Contractor
Reports to: Owner